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Product repair/replacement process
0 kr
The solution helps you record and handle product discrepancy/deviation in the factory or from customers. It is an easy way to hand over these requests to the customer service team and share the information about the progress with the team in one place and send automatic updates to the customer.
Solution Expert: Marie Vitkova
What this solution gives you:
- A form that allows s salesperson to fill it out from anywhere (on the road) with all information about the product, its faults and a proposed solution.
- A CRM pipeline to handle these reported cases amongst multiple team members
- Automatic email updates to the customer about the case progress (whenever moved to a different pipeline stage)
Key benefits:
- Your sales team will be able to easily record and handle each reported customer case in one place.
- Your customer service team has one single place to handle and keep track of each reported customer case.
- Saved time with automated but personalized email updates to the customer.
How to access this solution
We discuss the process with you to determine the different steps and activities involved. We build the entire process together or you can outsource the entire process to us.
What this costs to implement:
Included in your package (all within the hours included in your license, otherwise charged per hour).
Building the entire process by us can be outsourced to us for $65 per hour.