FunnelBud Support Ticket System


If you are using forms for support tickets, order requests or other functions, this solution enables you to manage those requests within the FunnelBud. For every new customer request, the system will generate a unique reference number that will be attached to the request. And a case will be created in Funnelbud for you to be able to track, if it is resolved or not.


SKU: 202303171729 Categories: , Included in License Cost: PremiumTechnologies: SharpspringResults sought after: Gain control over your sales process, Communicate with your customers, Upsell to customersTypes of solution: Setup

What this solution gives you:

  • Use FunnelBud forms to capture support requests.
  • Generate a unique reference number for every form submission or support request.
  • Create a Ticket to track support requests.
  • Notify the customer and contact the owner when the Ticket is submitted and resolved.

How it works:

  • A contact submits a form.
  • An opportunity will be created in the support pipeline with a unique reference number.
  • The support pipeline will have 3 stages by default [New, InProgress and Resolved ]
  • A new Ticket/ opportunity will be assigned to the Lead owner.
  • The system will email the contact and the user when the Ticket is created with ticket information.

Opportunity can also be assigned to a user with a specific tag. For example,  if you have users in FunnelBud with the tag “Support” then the opportunity can be assigned to those users based on a Round Robin method.

Information stored under

  • Contacts
    • Latest unique ticket Id, created date, and the total count of tickets by the contact.
  • Accounts
    • Total count of tickets for all contacts.
  • Opportunities(Ticket)
    • Ticket Id, Form’s fields Summary.

How we will deliver this solution to you:

  • Information gathering –  You should provide us with materials like Forms, emails and custom notifications.
  • Scoping and materials – We will create a scoping document and send it to you for approval. The scope document includes the things we need from you and any specific details related to your product or service.
  • Configuration – Based on the scope of work defined in step 2, our team set up the ticket system for you
  • Testing – We will create a Test Case document based on the scope. Once we’re done with internal testing, we will send you the test cases and you will have at least 2 days to test the automation.
  • Delivery – Once you’ve tested and everything is working properly, we will send you an Implementation Delivery document to sign off. After sign-off, the project is considered completed and delivered.
  • Training – We will create a help doc for your future reference and provide solution training to your team over a video call.

Cost to implement:

One-Time Set-Up Fee

  • One-time setup fee = $450
  • Ongoing Support & Maintenance fee: $35/m (includes Zapier account by FunnelBud)

Solution Invoicing:

(as per your subscription)

  • Upfront payment: Set up fee + maintenance (first month).
  • Per month maintenance onwards.

Additional Services and Costs

  • Any Outsourced Work – $65/hour. Outsourced work like Editing forms, creating forms, creating emails, landing pages etc. Check the pricing page for what’s included.


About the Author

Integrations Architect and responsible for connecting 3rd party apps with FunnelBud and extending its capabilities. The goal is always to enable our customers to derive maximum value from the FunnelBud system. I love technology and digital marketing.


We are very impressed by how much FunnelBud's software provides, and the amount of expertise we get by them. We can feel peace of mind and focus on our business growth.

Anders Börde Founder, Head of Product & Strategy, Moblrn


By using FunnelBud's professional, well-structured and helpful support, we were able to implement SharpSpring quickly and easily. In just 3 months, we have already doubled our leads. We are very pleased.

Eva Norras Rehn Marketing & Communications, Qurant


FunnelBud's system does everything we need for a third of the price of competitors. And with help that is both included and has exceeded our expectations. A no-brainer.

Ulf Lesley Group Chief Strategic Officer, Strikersoft